Shipping Info
Shipping Info
Shipping Policy
Effective Date: May 15, 2025
Thank you for shopping with Haërime. We are committed to delivering your order with elegance, efficiency, and care. Please review the details below to understand how we manage shipping, handling, and delivery expectations.
📦 Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a notification when your order has shipped, along with tracking information.
Please note: During periods of high demand or promotional events, processing times may be slightly extended.
🚚 Shipping Rates & Delivery Estimates
We currently ship to addresses within the United States only.
| Shipping Method | Estimated Delivery Time | Rate |
|---|---|---|
| Standard Shipping | 3–7 business days | $5.95 (Free on orders over $35) |
| Expedited Shipping | 2–3 business days | $11.95 |
📍 All delivery timeframes are estimates and may vary due to external factors such as carrier delays, weather, or holidays.
🌍 International Shipping
We currently ship within the United States only.
However, we are actively working to expand our global reach in the near future.
📬 Shipment Confirmation & Tracking
A tracking number will be provided via email once your order has shipped.
If you do not receive tracking within 3 business days of your order, please contact us at:
📧 support@haerime.com
🛑 Shipping Restrictions
We are unable to ship to:
- P.O. Boxes
- APO/FPO addresses
- Freight forwarding companies
Please ensure a valid physical address is provided at checkout.
📦 Lost, Stolen, or Delayed Packages
Once a package is marked as “delivered” by the carrier, Haërime is not liable for loss, theft, or delivery delays.
We recommend contacting the carrier directly to file a claim. That said, we’re always here to assist in the process and will support you wherever possible.
💠 Damaged Items in Transit
If your order arrives damaged, please notify us within 5 business days of delivery. Include the following in your email to support@haerime.com:
- Your order number
- Photos of the damaged item and packaging
- A brief description of the issue
We’ll review your claim promptly and offer a suitable resolution, which may include a replacement or refund.
✏️ Address Accuracy
Please double-check your shipping address before completing checkout.
We are not responsible for delays or delivery errors caused by incorrect or incomplete shipping information.
❓ Questions?
If you have any questions about shipping, feel free to reach out to our Customer Care Team:
📧 support@haerime.com
🕒 Monday – Friday, 10:00 AM – 5:00 PM (EST)
We carefully pack and ship each order from our Maryland studio.
Enjoy free U.S. shipping on all orders over $35 – because elegance deserves to arrive effortlessly.