Return Policy

Return & Refund Policy

Thank you for choosing Haërime. Every piece we offer is crafted with timeless elegance and your satisfaction is our priority. Below is our return policy, structured to ensure transparency, fairness, and ease for all our customers.

🔁 Return Eligibility

  • Return window: Within 30 days of delivery
  • Condition: Items must be unused, unwashed, and in original packaging, including all tags and pouches.

Items that cannot be returned:

  • Items that have been worn, used, altered, or washed
  • Items missing original packaging or accessories
  • Gift cards or items marked as Final Sale

🚚 Return Shipping & Address

Unless the return is due to a confirmed defect or shipping error, return shipping is the responsibility of the customer.

Return Address (For Mail Only):

Haërime – Returns
P.O. Box 68
7596 Ritchie Hwy
Glen Burnie, MD 21061
United States
(Returns Only – No in-person drop-off)

We recommend using a trackable shipping method and keeping the receipt. Haërime is not responsible for lost or unconfirmed return parcels.

💳 Refund Process

  • We will inspect your return within 2–3 business days of receiving it.
  • If approved, refunds are issued to the original payment method.
  • Processing time: 5–7 business days
  • Note: Original shipping fees are non-refundable.

🔄 Exchanges

We do not offer direct exchanges. To receive a different item, please return the original and place a new order separately.

❗ Damaged or Incorrect Items

If your item arrives damaged or incorrect, please email us at support@haerime.com within 5 business days of delivery.

Please include:

  • Your full name & order number
  • Clear photos of the item and packaging
  • A brief description of the issue

We’ll provide a free return label and resolve the issue at no additional cost to you.

📬 How to Start a Return

Email us at returns@haerime.com with the following:

  • Full name
  • Order number
  • Reason for return
  • Photos (if applicable)

Our Customer Care Team will respond within 1–2 business days.

🛡️ Additional Notes

  • Unauthorized or late returns may not be accepted.
  • Returns that do not meet the conditions may be declined.
  • Repeated returns may be reviewed and restricted.

❓ Questions?

We’re here to assist:

  • Email: support@haerime.com
  • Hours: Monday – Friday, 10:00 AM – 5:00 PM (EST)
  • Location: Based in Maryland, USA