Shipping policy


Shipping Policy

Effective Date: [05/15/2025]

Thank you for shopping with HaΓ«rime. We are committed to delivering your order with elegance, efficiency, and care. Please review the details below to understand how we manage shipping, handling, and delivery expectations.

πŸ“¦ Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive a notification when your order has shipped, along with tracking information.

  • During periods of high demand or promotional events, processing times may be slightly extended.

🚚 Shipping Rates & Delivery Estimates

We currently ship to addresses within the United States only.

Shipping Method Estimated Delivery Time Flat Rate
Standard Shipping 3–7 business days $5.95 (Free over $75)
Expedited Shipping 2–3 business days $12.95

πŸ“ All delivery timeframes are estimates and may vary due to external factors such as carrier delays, weather, or holidays.

🌍 International Shipping

At this time, we do not offer international shipping. We are actively working to expand our global reach in the near future.

πŸ“¬ Shipment Confirmation & Tracking

  • A tracking number will be provided via email once your order has shipped.

  • If you do not receive tracking within 3 business days of ordering, please contact us at support@haerime.com.

πŸ›‘ Shipping Restrictions

  • We do not ship to P.O. Boxes, APO/FPO addresses, or freight forwarding companies.

  • All shipments require a valid physical address.

πŸ“¦ Lost, Stolen, or Delayed Packages

  • HaΓ«rime is not responsible for lost, stolen, or delayed packages once they have been marked as delivered by the carrier.

  • If your package is marked β€œdelivered” but not received, please contact the shipping carrier directly to initiate a claim.

  • We are happy to assist in the process if necessary, but responsibility for resolving delivery disputes lies with the carrier.

πŸ’  Damaged Items in Transit

If your order arrives visibly damaged, please contact us at support@haerime.com within 5 business days of delivery with:

  • Order number

  • Photos of the package and item(s)

  • A brief description of the issue

We will evaluate your claim and offer a resolution, which may include a replacement or refund.

✏️ Address Accuracy

Please ensure that all shipping details are entered correctly at checkout.
We are not responsible for delays or misdeliveries resulting from incorrect or incomplete shipping information provided by the customer.

❓ Questions?

For questions about shipping, please contact our Customer Care Team at:
πŸ“§ support@haerime.com
Business Hours: Monday – Friday, 10:00 AM – 5:00 PM (EST)