Refund policy

Return & Refund Policy

Thank you for shopping with HaΓ«rime. We take pride in the quality and elegance of our handcrafted accessories. If you are not completely satisfied with your purchase, we are here to assist you in accordance with the policy outlined below.

πŸ” Eligibility for Returns

We accept returns under the following conditions:

  • Return Window: Items must be returned within 30 calendar days from the date of delivery.

  • Condition: Returned products must be unused, undamaged, and in their original packaging, including all tags, pouches, and inserts.

  • Exclusions: We are unable to accept returns for:

    • Items that have been worn, used, altered, or washed

    • Items returned without original packaging or components

    • Gift cards or final sale items (if marked as such at checkout)

🚚 Return Shipping

  • Customers are responsible for all return shipping costs.

  • We recommend using a trackable shipping method and retaining proof of shipment. HaΓ«rime is not responsible for lost or undelivered return parcels.

  • If the return is due to a product defect or an error on our part, we will cover the return shipping cost and offer a replacement or full refund.

πŸ’΅ Refund Processing

  • Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–7 business days.

  • Please note that shipping fees, if any, are non-refundable.

πŸ”„ Exchanges

We do not offer direct exchanges at this time. If you wish to replace your item with a different style or color, please initiate a return and place a new order.

❗ Damaged or Incorrect Items

If your item arrived damaged or you received the wrong product, please contact us at support@haerime.com within 5 business days of delivery with clear photos of the issue. We’ll resolve it promptly at no additional cost to you.

πŸ“ How to Initiate a Return

To initiate a return, please email returns@haerime.com with:

  • Your full name

  • Order number

  • Reason for return

  • Photos (if applicable)

Our customer care team will provide return instructions within 1–2 business days.

πŸ›‘οΈ Additional Notes

  • HaΓ«rime reserves the right to deny returns that do not meet the above criteria.

  • Items returned without prior authorization may not be accepted or refunded.

  • Repeated or excessive return requests may be flagged and subject to review.

If you have any questions, please don’t hesitate to reach out.
We are committed to ensuring that your HaΓ«rime experience is as elegant and satisfying as the products we create.